Refund policy
At Discount Workwear we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If you are not happy with something purchased from us, you can return the product for a refund (Full priced items only) or exchange within 14 days provided the item is in original unused condition, complete with its original packaging, instruction manuals and proof of purchase.
Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your product is damaged or faulty, please contact our customer service team for support on this. Shipping cost will not be refunded.
If selecting an exchange, an exchange will incur a freight
charge which we will contact you to process. $10 South Island, $12.50 North Island
Freight cost will also apply if your original order was free shipping as free shipping only applies to your original order/items being shipped.
Please note for ALL exchanges - the cost to return the item to our head office is at the customer’s expense.
We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. If choosing refund, once we receive the package, please allow 24-48 hours for your refund to be processed. Once your refund has been processed, you'll receive an email confirmation. It can take 3-4 business days for the refund to show up, refunds are made back to how you paid
If your boots are faulty and it has been confirmed that they will be replaced, the old faulty boots need to be returned to Discount Workwear before the replacement pair are sent out. A freight note will be sent via email so you can send them back.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@discountworkwear.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Follow these steps to for returning items:
- Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items so we can correctly identify your order.
- Post/courier your package to:
