Shipping policy
Order Processing
- Orders are processed Monday to Friday, 8am to 2:30pm, excluding public holidays.
- Orders placed after 2:30pm will be processed on the next business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
- All orders are subject to stock availability.
- We aim to have orders processed and dispatched within 2–5 business days, once stock is available.
- Processing and dispatch times may vary during busy periods, public holidays, or due to stock availability.
- If there are any hold-ups longer than 5 working days, we will be in contact with you.
Shipping Timeframes
We currently ship within New Zealand only. Delivery timeframes are as follows:
- South Island: Estimated delivery within 1–2 business days after dispatch.
- North Island: Estimated delivery within 3–4 business days after dispatch.
Additional Information
- You will receive a tracking number via email, once your order has been dispatched. This email may go into your junk mail so please check
- Please ensure your shipping address is accurate to avoid delays.
- Delivery timeframes are estimates and may vary during peak periods or due to unforeseen courier delays.
- All orders are sent using a Signature Required default
We offer Free shipping on all orders over $200 in value.
Free shipping only applies to your original order/items, if you are exchanging items from your original order then the free shipping doesn't apply on the exchanged items, please refer to returns policy.
Please note that larger orders may incur a shipping fee. If this applies to your order, we will contact you before processing.
Free shipping not available on clearance items
If you have any questions or concerns about your order, please contact our customer support team.
